CANCELLATION POLICY
Book now and secure your spot!
Do you have questions? Don’t worry! You can cancel free of charge up to 3 days before the activity.
If you need to modify your booking, contact us and we’ll offer you the best available options.
✅ Bookings of up to 5 people
❌ Cancellations more than 72 hours in advance: 100% refund.
⏳ Cancellations between 72 and 48 hours before: 50% refund.
⚠️ Cancellations less than 48 hours before: no refund (100% non-refundable).
🚫 No-show on the day of the activity: no refund will be issued.
✅ Bookings of 6 people or more (groups)
🔄 Date changes are not allowed once the booking is confirmed.
❌ Cancellations less than 30 days in advance: 75% of the amount will be retained.
❌ Cancellations less than 20 days in advance: 100% of the booking amount will be charged.
🌦️ What happens if it rains or the weather is bad?
Activities take place regardless of weather conditions (rain, snow…), except in extreme cases that affect safety, such as avalanche risk or severe weather.
If the provider cancels the activity for safety reasons, a new date will be offered or a full refund will be issued.
🤒 What if you or one of your companions gets sick?
If you or a companion become ill on the day of the activity, an official medical certificate will be required.
With the certificate, we will offer to reschedule the activity or provide the corresponding refund.
If you are part of a group, the refund will only apply to the affected person (and to the minor in their care, if applicable). The rest of the group may carry out the activity as planned.