EXCURSIÓN MOTO DE NIEVE MONTGARRI 18 KM + LUNCH STOP

IMPORTANT INFORMATION

Book now and secure your spot!

Do you have doubts? Don’t worry! You can cancel free of charge up to 3 days before the activity.
If you need to modify your booking, contact us and we will offer you the best available options.

✅ Bookings up to 5 people

❌ Cancellations more than 72 hours in advance: 100% refund.

⏳ Cancellations between 72 and 48 hours before: 50% refund.

⚠️ Cancellations less than 48 hours in advance: No refund (100% non-refundable).

🚫 No-show on the day of the activity: No refund will be issued.

✅ Bookings of 6 people or more (groups)

🔄 Date changes are not allowed once the booking is confirmed.

❌ Cancellations less than 30 days in advance: 75% of the amount will be charged.

❌ Cancellations less than 20 days in advance: 100% of the booking amount will be charged.

🌦️ What if it rains or the weather is bad?

Activities take place regardless of the weather (rain, snow...), except in extreme cases that affect safety, such as avalanche risk or severe weather conditions.

If the provider cancels for safety reasons, you will be offered a new date or a full refund of the amount paid.

🤒 What happens if you or a companion get sick?

If you or a companion become ill on the same day of the activity, you must present an official medical certificate.

With the certificate, we will reschedule the activity or provide the corresponding refund.

If you are part of a group, the refund will only apply to the affected person (and to the minor in their care if applicable). The rest of the group will be able to carry out the activity as planned.

Security Deposit

For the snowmobile rental, a security deposit will be required and blocked before the start of the activity using a Visa card.

Amount retained:

• €500 for bookings of up to 4 snowmobiles.
• €1,000 for bookings of 5 or more snowmobiles.

The deposit will be refunded at the end of the excursion, except in the following cases:

• The snowmobile has suffered any type of damage during the rental period.
• The driver has committed an infraction or conflict that may be penalised by the relevant authorities.

In any of these cases, the deposit will be withheld until the total cost of the incident is determined.

Partial refund or additional charges

• If the cost is less than the retained deposit, the remaining amount will be refunded to the customer.
• If the retained deposit is not enough to cover the full cost, the customer may be required to pay the remaining balance to cover the total amount.

Frequently asked questions

What is the capacity of the snowmobiles?
Snowmobiles are two-seaters, with a maximum of 2 people per vehicle.

Who can drive the snowmobile?
The driver must be at least 18 years old. This is a strict requirement, regardless of previous experience.

Is a driving licence required?
No, it is not necessary to have a licence or know how to drive, only to meet the minimum age requirement.

Can a child sit between two adults?
No. Snowmobiles have a maximum of 2 people, so it is not allowed to carry a child between two adults.

Is a helmet provided?
Yes, a helmet is provided. There is no need to bring your own.

Can I bring my own ski helmet?
Yes, you can use your own helmet if you prefer.

Is the activity cancelled due to bad weather?
No. The activity runs as normal in typical snow, wind or cold conditions. It will only be cancelled if conditions pose a safety risk.

Can I participate if I am pregnant?
It is not recommended to take part in the activity if you are pregnant.

Can I participate if I have an injury or physical condition?
It is not recommended in case of back problems, injuries or other significant conditions. If in doubt, we recommend consulting a doctor beforehand.

How does the pricing for children work?
Children up to 10 years old have a child rate. From 11 years old (inclusive), the adult rate applies.

What is the difference between the lunch stop option and the premium menu?
With the lunch stop option, a table is reserved for you at the refuge where you can choose your food and drinks from the restaurant menu, while with the premium menu option, there is a predefined menu with a fixed price.

Are there vegetarian options available?
Yes. The refuge menu includes several vegetarian options.

Can minors participate without an adult?
No. Minors under 18 must always be accompanied by an adult.

Can a child under 3 years old participate?
The minimum age is 3 years old. If they are close to turning 3, you can contact us.

Are pets allowed?
No, pets are not allowed in the activity.

Can I rent clothing or equipment?
Clothing, gloves, goggles or footwear are not available for rent. It is recommended to come properly equipped with ski or winter clothing.

Can I wear ski or snowboard boots?
Yes, it is possible, although it may affect comfort during the activity.

How do I access the meeting point in case of snow or bad weather?
In case of snowfall, snow chains or covers are usually mandatory. If you do not have them, you must arrange alternative transport. No changes or cancellations outside the allowed timeframe will be accepted for this reason.

How should I calculate the time margin to reach the meeting point?
During peak periods, heavy traffic may occur, especially early in the morning, significantly increasing travel time. We recommend leaving with enough time to arrive on schedule.

What happens if I arrive late?
Schedules are strict. In case of delay, the booking will be lost and it will not be possible to carry out the activity.

What happens if I stay in Pallars Sobirà and the Bonaigua pass is closed?
In this case, access must be via the alternative route Sort – Pont de Suert. No cancellations or refunds will be accepted for this reason.

What if I have back problems or other physical conditions?
It is not recommended in case of back problems or other significant conditions. If in doubt, we recommend consulting a doctor beforehand.

People with disabilities must be accompanied by their legal guardian and the activity will be subject to prior assessment by the technical team.