Book now and secure your spot!
Do you have doubts? Don’t worry! You can cancel free of charge up to 3 days before the activity.
If you need to modify your booking, contact us and we will offer you the best available options.
✅ Bookings up to 5 people
❌ Cancellations more than 72 hours in advance: 100% refund.
⏳ Cancellations between 72 and 48 hours before: 50% refund.
⚠️ Cancellations less than 48 hours in advance: No refund (100% non-refundable).
🚫 No-show on the day of the activity: No refund will be issued.
✅ Bookings of 6 people or more (groups)
🔄 Date changes are not allowed once the booking is confirmed.
❌ Cancellations less than 30 days in advance: 75% of the amount will be charged.
❌ Cancellations less than 20 days in advance: 100% of the booking amount will be charged.
🌦️ What if it rains or the weather is bad?
Activities take place regardless of the weather (rain, snow...), except in extreme cases that affect safety, such as avalanche risk or severe weather conditions.
If the provider cancels for safety reasons, you will be offered a new date or a full refund of the amount paid.
🤒 What happens if you or a companion get sick?
If you or a companion become ill on the same day of the activity, you must present an official medical certificate.
With the certificate, we will reschedule the activity or provide the corresponding refund.
If you are part of a group, the refund will only apply to the affected person (and to the minor in their care if applicable). The rest of the group will be able to carry out the activity as planned.