In case of an accident:
In the event of an accident, and depending on its severity, we have a direct link with POMPIERES GRAE Val d’Aran, enabling rapid intervention through our helicopter.
In case of adverse weather or force majeure:
In the event of force majeure or adverse weather, or if it is deemed that the activity cannot be carried out with the necessary safety guarantees, the provider reserves the right to make changes and cancellations.
Due to their inherent nature, off-piste and heliski activities require a significant degree of flexibility on the part of the customer. An activity may not take place or may unfold differently than planned due to weather or snow conditions. In any case, the responsible guides and pilots will have absolute discretion to determine if a descent or activity (or part thereof) can proceed as expected.
In case of cancellation:
If the cancellation is due to adverse weather conditions, a new provisional date will be assigned, preserving the booking amount for a maximum period of 1 year. If the customer prefers a refund, a fee of €50 per person will be charged for administrative expenses.
No changes or cancellations, whether full or partial, will be made for any of the following reasons: Delay in arriving at the heliport or the activity, illness, injury, or lack of skill or physical condition of the customer.
Accident insurance:
Due to the nature of the activity, the purchase of accident and rescue insurance is mandatory. Any costs associated with medical treatments, evacuation, or hospital transfers will be the sole responsibility of the customer.
Customer responsibilities:
Customers are responsible for being on time and prepared on the days of the activity. Arriving late or ill-equipped may result in the loss of all or part of the contracted activity. No refund will be issued to a customer who arrives late or with incorrect equipment.
All customers are advised to assess their physical condition and adequately prepare for the activity. No refunds will be provided to customers who are unable to competently participate in the activity due to a lack of physical or technical condition.
Customers will be transported to the base if there are safety risks, with no right to any refund.